Privacy Policy

Last updated: 20 September 2026

Hugs and Kitties (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make an enquiry, request availability or use our cat-sitting services.

1. Who We Are

Hugs and Kitties provides cat-sitting services in Beckenham and surrounding areas in the United Kingdom.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details or contact form provided on our website.

2. Information We May Collect

We may collect personal information that you provide directly to us when you contact us, submit a booking request, make an enquiry or use our services.

This may include:

Your name
Email address
Telephone number
Home or service address
Details about your booking or requested dates
Information about your cat or cats and their care requirements
Emergency contact information where required
Information you provide through our contact or booking forms
Correspondence between you and Hugs and Kitties
Information necessary to arrange and provide our cat-sitting services

Please only provide information that is necessary for us to deal with your enquiry or provide the requested service.

3. Information Collected Through Our Website

When you use our website, certain technical information may be collected automatically.

This may include information about your browser, device, pages visited and how you interact with the website.

We use Google Analytics, subject to your cookie consent choices, to help us understand how visitors use our website.

We also use technologies such as Google reCAPTCHA to help protect our website forms against spam and automated abuse.

For more information about the cookies used on this website, please see our Cookie Policy.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Check availability
Process and manage booking requests
Arrange and provide cat-sitting services
Communicate with you about an existing or proposed booking
Maintain appropriate business and financial records
Protect our website and forms against spam, fraud or misuse
Understand and improve how our website is used
Comply with legal or regulatory obligations

We will only use personal information where we have a lawful basis to do so under applicable UK data protection law.

Depending on the circumstances, this may include your consent, taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, or pursuing our legitimate business interests where those interests do not override your rights.

5. Sharing Your Personal Information

We do not sell or rent your personal information.

We may use trusted service providers where necessary to operate our website or business. These may include providers of website hosting, website forms, analytics, security and other technical services.

Our website currently uses services including Google Analytics, Google reCAPTCHA, WPForms and CookieYes.

Where third-party service providers process personal data on our behalf or in connection with their services, we take reasonable steps to use reputable providers and handle personal information appropriately.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

6. Cookies and Analytics

Our website uses cookies and similar technologies.

Necessary cookies support essential functions such as cookie consent management, website forms and protection against spam.

With your consent, we may also use analytics cookies to understand how visitors use our website.

You can accept or reject non-essential cookies and change your preferences using the cookie consent controls available on our website.

Please see our Cookie Policy for more information.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have rights including:

The right to request access to your personal data
The right to ask us to correct inaccurate or incomplete information
The right to request deletion of your personal data in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain uses of your personal data
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us using the contact details provided on our website.

10. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

Information Commissioner’s Office

11. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any external website before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or the way we process personal information.

The “Last updated” date at the top of this page will indicate when this policy was most recently revised.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact Hugs and Kitties using the contact details or contact form provided on our website.